Our First Video – An Overview/Introduction

We produced our first Video content, “Cook Bros Wyoming Intro by Rob Cook” as you can see, here. It should be the first of MANY to come! I enjoy producing videos and will do a lot of them. Some in the studio like this one, and others in the field.

This one is definitely “Long” at over 9 minutes. But it will be the exception. This one serves a more comprehensive purpose of an overview of our firm, and a little history about us and information on how we work. Our process, which revolves around a Minimum Service Call charge and structure.

The most common comment/lament/complaint we hear in Wyoming is “We cannot get any contractor to return our phone calls”! Cook Bros. Wyoming is the solution to that. We are in business exactly for the reason and purpose of providing professional customer service and highly skilled craftsmanship, knowledge and experience, to SMALL JOBS! And to treat customers with small jobs with their due respect.

Cook Bros. Wyoming, unlike its 36 year old “sister” firm in Arlington, Virginia, also owned by Rob Cook but completely separate corporations, focuses on “Small Jobs” in Wyoming. This is why Cook Bros. Wyoming revolves around a Service Call structure.

Our Minimum Service Call charge falls within a range of $200 to $400 depending on where your home is located. It is all about paying us for our driving time. So if you live in Cody, Clark or Lovell, your Minimum Service Call charge will be $200. If you live in Powell, Meeteetse, Wapiti, South Fork or North Fork, your Minimum Service Call charge will be $250. Live in Greybull or Basin area, $300 and Worland and Thermopolis, $400. It is what it is.

We are based out of Cody, and can dispatch from Cody, Clark and Lovell where we have technicians living. Thus the lower charge for those locations. It is all about the drive time and vehicle expense. Simply put, we have to pay our employees while they are driving, and for all of the wear and tear on our vehicles, fuel, insurance and maintenance. So naturally we pass those costs on to customers. The Minimum Service Call charge covers all of these expenses, and permits a fair charge for coming to your home.

Then once on site, we charge you at our appropriate hourly rate, depending on which technician and what type of work we perform. This, in addition to the Minimum Service Call Charge which only covers round trip travel expenses.

When you call and we discuss your planned project, we will discuss the Minimum Service Call, and if we are to come to your home, we will send you an invoice which you can pay online, instantly, and then we will schedule your Service Call appointment time. It is that simple. Of course, before sending you the Service Call invoice, we will also provide on the phone, a ballpark estimate of the expected project cost too, if appropriate, or possible. That is the only “FREE Estimate” we can provide, obviously, is a quick non-binding one, over the phone. Once you hire us to come to your home for a Service Call, then we can provide a more accurate Ballpark Estimate range to you, once there on site and in person.

A little history about us. Cook Bros. Wyoming is an “Offshoot” of our Arlington, Virginia firm which is the #1 residential remodeling firm in Arlington, which has a population of 234 Thousand. (more than Double the size of Billings). In its 36th year and just having experienced an all-time record High volume year in 2023, Cook Bros. Design Build, though completely separate from Cook Bros. Wyoming, is owned 100% by Rob Cook as well.

Cook Bros. is licensed in Cody, as Master Plumber (#719) and also Residential General Contractor (#1894).

The point is, Cook Bros. Wyoming is not merely a “startup” effort. Instead, we bring all our extensive knowledge and experience of over 40 years, to Wyoming now. Ande, Rob’s spouse of over 42 years and co-founder of both the Virginia and Wyoming firms, own together over 70 rental Units here in Wyoming. This is relevant because we have already been doing ALL the work in Wyoming for 18 years, just mostly on our own properties (Maintenance, renovations, rental turnovers, etc.). We decided to extend these services to customers here now, after helping many friends for all this time, since they could not get a contractor! And so…here we are, ready for YOUR phone call, anxious to help!